Privacy Policy

This Privacy Policy describes how Pomalo Corporation ("we," "us," or "our"), operating the ServiceArc platform (accessible at servicearc.io), collects, uses, discloses, and protects your personal information, including information collected in connection with our SMS notification services powered by Twilio.

By using ServiceArc, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

We may collect the following categories of personal information:

• Account Information: Name, email address, company name, and login credentials.
• Phone Number: Mobile or landline phone number provided for SMS notification delivery.
• Usage Data: Information about how you interact with ServiceArc, including features used, timestamps, and session data.
• Device and Technical Data: IP address, browser type, operating system, and device identifiers.
• Communication Data: Content of SMS messages sent through our platform, delivery status, and timestamps.
• Billing Information: Payment details processed through our third-party payment processor.

We use the information we collect for the following purposes:

• To provide, operate, and maintain ServiceArc and its features.
• To send transactional and service-related SMS notifications via Twilio.
• To communicate with you regarding your account, updates, and support requests.
• To improve, personalize, and optimize our platform and user experience.
• To comply with legal obligations and enforce our terms.
• To detect, prevent, and address fraud, abuse, or security issues.

By providing your phone number and opting in to SMS notifications on ServiceArc, you expressly consent to receive automated text messages from us. These messages may include service alerts, status updates, reminders, and other notifications related to your use of the platform.

Message frequency varies based on your account activity and notification preferences. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS notifications at any time by replying STOP to any message, adjusting your notification preferences within ServiceArc, or contacting us at the information provided below. Opting out of SMS will not affect your ability to use ServiceArc, though you may miss time-sensitive notifications.

We use Twilio as our SMS delivery provider. Your phone number and message content are shared with Twilio solely for the purpose of delivering notifications. Twilio's privacy practices are governed by their own privacy policy.

We do not sell, rent, or share your mobile phone number, SMS opt-in, or consent information with any third parties or affiliates for their own marketing or promotional purposes. Mobile information is used only to deliver the service notifications you have agreed to receive.

We do not sell your personal information. We may share your information with the following parties:

• Service Providers: Third-party vendors (including Twilio) who assist in operating our platform and delivering services.
• Legal Compliance: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have provided explicit consent for a specific disclosure.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. SMS message logs and phone numbers are retained for the duration of your account and may be retained for a reasonable period thereafter for legal and compliance purposes.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of SMS notifications or certain data processing activities.
• Portability: Request a portable copy of your data in a structured format.

To exercise any of these rights, please contact us using the information in Section 12.

ServiceArc is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate measures to ensure that such transfers comply with applicable data protection laws.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on servicearc.io and, where appropriate, by sending you an SMS or email notification. Your continued use of ServiceArc after any changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: